Returns and Withdrawals

Pursuant to Article 59 of the Consumer Code, for concrete hygienic reasons, sealed Products and, in any case, cosmetic Products whose hygienic guarantee is compromised by the opening of the primary packaging, are expressly excluded from the right of withdrawal. In practice, the right of withdrawal is excluded if the Buyer opens the seal (if present) or the primary packaging, as applicable. 

Notwithstanding the aforementioned exclusion, the decision to exercise the right of withdrawal must be communicated by the consumer Buyer within 14 days of receiving the product. In the case of separate delivery of multiple goods, ordered by the consumer Buyer in a single order, the 14-day withdrawal period starts from the day the last item is delivered.

Procedure to Exercise the Right of Withdrawal and Return Purchased Products

1. Notify us within 14 days of receiving your package by filling out this form.
2. Send a copy of the form to the email address b@basilare.
3. Prepare the package, including the completed form and the products you wish to return.
4. Attention: the products must be intact and sealed in their original packaging.
5. Send the package, using the courier of your choice, to the following address: Luisa Barbieri, Via Argine Destro Piovego 18/A, 35027 Noventa Padovana (PD), Italy.

Once we have assessed the return conditions, you will receive a refund for the purchase price, excluding shipping costs.